Since its beginning in 1959, Lisbon Metro has been an example
of the modern trend that is visible in the city. Its stations
connect three important aspects - architecture, art and design.
These features were worked together shoulder to shoulder,
from the very first project drawings. This triangular dynamic
is systematically encouraged and is easily noticeable mainly
in the stations built since the mid-1990s. Considered as good
practice by UITP, public art is present in every single station
of the Lisbon Metro network; artists from all over the world
are represented, the best example being Orient station,
displaying thirteen internationally renowned artists.
Public transport professionals must aim to ensure that the whole journey
experience is a positive one. Making this happen is not an easy matter
and it involves looking in turn at each environment and space customers
use in every part of their journey.
Design of vehicles and infrastructure (stations, bus and light rail shelters,
waiting areas, signage and information systems, accessibility systems)
are just some of the aspects to be examined. Customer satisfaction
and impression of quality can be further enriched by public artwork,
cultural and community actions and other installations that increase
the interest and quality of the space as well as the travel experience.
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